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Refunds & Returns Policy

Last updated: March 2025  |  BP Peptides  |  bppep.co.uk

We want every order to meet your expectations. If you experience an issue with your order, please contact us at info@bppep.co.uk within 14 days of receiving your goods.

Contents

  1. Eligibility for Returns
  2. Non-Returnable Items
  3. Damaged or Incorrect Items
  4. How to Initiate a Return
  5. Refund Process
  6. Return Shipping Costs
  7. Order Cancellations
  8. Your Statutory Rights
  9. Contact

1. Eligibility for Returns

You may be eligible to return a product and receive a refund or replacement if:

  • The item arrived damaged, defective, or was materially different from its description.
  • The incorrect item was dispatched due to a fulfilment error on our part.
  • The product arrived with a compromised seal or packaging that raises reasonable doubt about its integrity.

Return requests must be submitted within 14 calendar days of the date your order was delivered as confirmed by tracking information.

2. Non-Returnable Items

Due to the nature of our products — which are research-grade chemical compounds — we are unable to accept returns in the following circumstances:

  • The product seal has been broken or the vial has been opened.
  • The return request is submitted more than 14 days after delivery.
  • The product has been stored improperly (e.g. not kept at recommended temperatures).
  • You ordered the wrong product — please double-check your order before submitting.
  • You have changed your mind after purchase (change-of-mind returns are not accepted for research chemicals).

This policy is necessary to protect the integrity of our supply chain and comply with applicable regulations on the return of chemical substances.

3. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please:

  1. Do not open or use the item.
  2. Photograph the outer packaging and product clearly showing the issue.
  3. Email info@bppep.co.uk with your order number and photos within 48 hours of delivery.

We will assess your claim promptly. If the claim is validated, we will either dispatch a replacement at no additional cost or issue a full refund — at your preference.

4. How to Initiate a Return

To start a return, contact us by email at info@bppep.co.uk with the following information:

  • Your full name and email address used to place the order.
  • Your order number (found in your confirmation email).
  • The product name and batch number (printed on the vial label).
  • A clear description of the issue.
  • Supporting photographs where applicable.

Do not return any product without first receiving a Return Merchandise Authorisation (RMA) number from us. Unauthorised returns will not be accepted and will be disposed of safely.

5. Refund Process

Once your return has been authorised and the returned item received and inspected:

  • We will notify you by email of the outcome of your refund assessment.
  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued to the original payment method used at the time of purchase.
  • Depending on your bank or payment provider, it may take additional days for the refund to appear in your account.

If you paid by credit or debit card, the refund will typically appear within 5 business days after we issue it. If you paid via bank transfer, please allow up to 10 business days.

6. Return Shipping Costs

  • If we made an error (wrong item dispatched, damaged goods): BP Peptides will cover the cost of return shipping. We will provide a prepaid return label.
  • For all other eligible returns: The customer is responsible for return postage costs. We recommend using a tracked service as we cannot be held responsible for items lost in transit.

Original shipping charges are non-refundable unless the return is due to our error.

7. Order Cancellations

Orders may be cancelled before dispatch only. Once an order has been dispatched, it cannot be cancelled and must follow the returns process above.

To cancel an order before dispatch, contact us immediately at info@bppep.co.uk with your order number. We dispatch orders within 24–48 hours of placement, so please act quickly.

If your cancellation request is received before dispatch, a full refund will be issued within 5 business days to the original payment method.

8. Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If your goods do not meet these standards, you have the right to a repair, replacement, or refund.

Please note that because our products are sold for research purposes only and are classified as research chemicals, certain consumer distance-selling regulations regarding right-of-return may be limited. For further information, please contact us.

9. Contact

For all returns, refund queries, or order issues, please contact our customer service team:

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Research Use Only: All products sold by BPPEP are intended exclusively for laboratory, analytical and scientific research. They are not intended for human or veterinary use, consumption, administration, diagnosis, treatment, cure, mitigation or prevention of disease.